There are lots of opinions on which is the best SaaS metric. In my opinion, companies exist to solve customer problems. So, I think it’s always good to start with the customer metrics. Below, I’m digging into some valuable ways to use NPS.
SaaS metrics start with NPS
Published by techdadda
With over 20 years of executive and general management experience in large-scale SAAS systems, I am passionate about creating value for customers, employees, and investors through product and technology excellence. I have led and grown teams across MarTech, Healthcare, HR, and EdTech sectors, delivering innovative and scalable solutions that drive revenue and retention. I have experience in 3 Fortune 500 companies, 3 PE businesses, and 2 startup businesses. I also have a proven track record of successfully executing mergers and acquisitions, having been part of 5 exits and over 25 deals throughout my career. View all posts by techdadda
Published